How can I return an item?
We want you and your pet to be completely satisfied with your purchase from FurLaati . That's why we offer you more than the law requires:
Our return deadlines:
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14-day right of withdrawal (without giving a reason): You have the legal right to withdraw from the purchase within 14 days without giving any reason.
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30-day extended return policy (with reason): You have an additional 30 days to return unused goods to us, stating a reason for the return.
Important: Procedure and costs
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Please first send us an email to info@furlaatipetstore.com . Include your order number and the reason for the return.
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Return shipping costs: The buyer bears the direct costs of returning the goods. This regulation is legally stipulated in our cancellation policy (section 6).
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In case of defects (wrong size/defect): We urge you to send us photos of the defective item and the label (with size/barcode).
Our promise from FurLaati: Should you experience any problems, we will do everything we can to satisfy you and offer you an additional discount on your next order to compensate for any inconvenience.
You can find all the details in our cancellation policy .